Privacy Policy

Problink IT Solutions (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (problink.co.uk) or use our IT consultancy and support services.

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.

1. Information We Collect We only collect personal information that you voluntarily provide to us through our website contact forms, email interactions, or phone calls. This may include:

• Identity Data: First name, last name.

• Contact Data: Email address, telephone number, and physical home or business address (for site visits).

• Technical Data: IP address, browser type, and cookies used to improve website functionality.

2. How We Use Your Data We process your personal information under the following legal bases:

• To fulfill a contract: To respond to your support requests, provide quotes, and carry out IT services.

• Legitimate business interests: To maintain business records, improve our website, and communicate with you regarding ongoing support.

3. Data Storage & Security We take data security seriously. Your information is stored securely and is only accessible by authorized personnel. We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

4. Sharing Your Information We never sell, rent, or trade your personal data with third parties for marketing purposes. We may share data only with trusted third-party service providers who assist us in operating our business (such as web hosting providers or invoicing software), provided they adhere strictly to UK GDPR compliance.

5. Your Legal Rights Under UK data protection laws, you have rights regarding your personal data, including:

• The right to access the personal data we hold about you.

• The right to request the correction of inaccurate data.

• The right to request that we erase your data (“the right to be forgotten”).

• The right to withdraw your consent at any time.